To initiate a refund or replacement of a product/order, please contact us via call/WhatsApp at our helpline number +91 9782574433 or email us at sales@itembaba.com. You can also create a return request from your order history (preferred) within 3 days from the delivery date.

1. In Case You Received an Incorrect Product:

   • We will arrange a reverse pickup of the product and provide a replacement once the shipment is returned. Reverse pickup will only be conducted if the product is in sealed condition.
   • If the wrong product is shipped back or any item is missing, the return request will be held until the correct or all missing items are returned.

2. In Case You Received a Damaged/Defective Product:

   • You must contact us with proper proof (images/videos) for a replacement of the product.
   • After 3 days of delivery, you will need to contact the manufacturer for a warranty claim.
   • For monitor display-related issues, replacement may be provided directly by the manufacturer from day one.

3. In Case You Ordered an Incorrect Product:

   • You will need to contact us first for approval.
   • If the product is opened, return or replacement is not possible.
   • You must re-ship the product to our store address at your own risk. If damage occurs during transit, return or replacement is not possible.
   • If the wrong product is shipped back or any item is missing, the return request will be held until the correct or all missing items are returned.
   • We will replace the product of your choice (courier charges will be covered by the customer) or refund it after deducting a nominal charge of 3% of the product/order value and courier charges for one side of transit.

Notes:

• There is no cancellation or replacement on pre-order products, products listed on special promotions, pre-built PCs, GPUs, or gaming chairs.
• There is no cancellation or replacement on cabinets or monitors once they are shipped.
• There is no cancellation on payment methods such as Bajaj Finserv EMI, itembaba.com PayLater, or any instant discount on EMI orders.
• Products must be returned in their original and proper packaging, with the company seal unbroken.
• A return can be created at the item level; if you ordered multiple items, you can initiate a return/refund for any individual item. However, any product being returned must include all components and complimentary gifts or products that came with it.
• Images are indicative only. While we strive to deliver as shown, we reserve the right to substitute products with equal or higher value in case of non-availability. No refund or re-delivery claims will be entertained in this respect.
• In case of a return/refund, we will process the refund once the products have been received and verified at our warehouse for missing items or damages.
• Once the refund is processed, your bank may take 5-7 working days to reflect the refund amount in your account.